April 27, 2018This week (May 2 - 5) I’ll be heading back to my Ottawa roots to attend and present at the…
December 19, 2016We could write a lot about today's principle. How to manage high emotions, and "angry" or disruptive engagement participants, is a…- October 21, 2015Have you ever had a conversation with someone who asked just the right questions at the right time, who maybe…