Feedback Log: A Guide to Engagement Data Management
August 23, 2024In community engagement, ensuring that every voice is heard is vital. A well-organized feedback log is an essential tool that…
The International Association of Facilitators (IAF) conference is coming
April 27, 2018This week (May 2 - 5) I’ll be heading back to my Ottawa roots to attend and present at the…So You Think You’re Certifiable? Five Tips for Becoming a CP3 through iap2 Canada
February 16, 2018It’s that time of year… work planning and professional development planning. Maybe you’re thinking that becoming a Certified Public Participation…
Engagement Forecast for 2018
January 5, 2018Perhaps it’s my training from Journalism school, or maybe being an Aries, or just being the first born, but I…
Self Reflection and the Engagement Specialist
September 25, 2017“We cannot change what we are not aware of, and once we are aware, we cannot help but change.” ―…
What’s (Not) New in P2: Challenge of Closing the Loop
May 5, 2017Healthcare is one of Delaney + Associates' areas of expertise, and patient engagement – and increasing patient engagement – across…
Featured Technique: Future-State Action Bridge
May 5, 2017The context: In engagement processes that involve group problem-solving and future planning, it can be easy for participants – and…
Tips for Neutral Communication
January 25, 2017In our two previous blogs on communicating in the post-truth era, I focused on how to communicate in emotionally-charged environments…
Tips for Communicating to Support Broader Engagement
January 23, 2017This is the second in a three-part series on communicating in the "post-truth" era. Read the first part here. What…
Engagement Forecast for 2017
January 5, 2017Around this time last year, I wrote an outlook for 2016 around engagement for our planet, country and home. Click…
Featured Technique: Problem Flow Diagrams
January 5, 2017The context As we move into the New Year, and an era of increasing public engagement efforts by organizations and…
Day 11: Build Relationships Through Authentic Engagement
December 22, 2016Imagine this: We sometimes tell clients not to engage. Why? Because if you cannot engage authentically, then it’s better not…
Day 9: Create Brilliant Process, Beginning with the End in Mind
December 20, 2016Many of the principles that we covered last week come together today. By carefully following each of the previous…
Day 8: Approach Conflict with Compassion, Curiosity
December 19, 2016We could write a lot about today's principle. How to manage high emotions, and "angry" or disruptive engagement participants, is a…Day 5: Engage on Process Before Content
December 14, 2016Jumping right into the pool, cutting fresh tracks, or launching yourself into the IKEA ball room: these are all things…Day 2: Never Guess
December 9, 2016This is part of an ongoing series exploring Delaney + Associates’ top 10 engagement tips, also known as our Company…‘12 Days’ Blog Series: Principles of Engagement
December 8, 2016The holidays are here again, and so is the D+A 12 Days of Christmas blog series, full of engagement tips,…
Then and Now: Towards a Durable Decision on Canada Post
August 2, 2016It might be the peak of summer – when Canadians are all at the lake, the beach, the cottage or…
Public Engagement in the Municipal Context is on the Rise
May 20, 2016Yesterday at SFU's City Conversations, three of metro Vancouver’s young and keen city councillors spoke about the communities they represent…
Are You an Engagement Imposter? (continued…)
May 11, 2016Welcome back! In my last post, I addressed the uncomfortable reality that engagement is not public relations or social marketing…Are You An Engagement Imposter?
May 4, 2016(Note: This is the first installment of a two-part blog.) Are you an engagement imposter? I know I was! Here…
Planning Your Engagement Training Needs for 2016 + a Holiday Discount Special
December 22, 2015The end of the year can sometimes be performance review season. If this is the case for you and your…Our Engagement Outlook for 2016
December 21, 2015At every level, it appears there are wicked problems, and golden opportunities, that could benefit from community and stakeholder engagement.…Have a Little Bit of Budget Left? Top 10 Buys for Your 2016 Engagements
December 10, 2015For some of us on calendar-year budgets, it’s that time when we’re looking at where we went over and where…More Engagement Doesn’t Take Away the Need to Decide
December 2, 2015Making a decision can be hard, particularly when there is a lot of noise, people feel passionately on both sides,…Engagement: Is it Research?
November 25, 2015At Delaney + Associates, we follow the IAP2 Planning Protocol. This is a framework designed to create a consistent approach…Three Reasons to Engage Youth
November 20, 2015Youth and children are not often the main target of public engagement efforts, but perhaps they should be. Or at…Loving to be Loved
November 16, 2015I’d like to suggest that just about all of us want to be liked and respected as professionals. There’s nothing…Including Diverse Voices in the Conversation
November 5, 2015The New York Times was recently criticized after an article about the Democratic presidential candidates’ debate included the comments of…Facilitation Technique: E.L.M.O.
November 2, 2015If you’ve ever been to an engagement event or training that was facilitated by Delaney + Associates, you know that…4 Reasons to Follow IAP2’s Planning Steps
September 29, 2015It’s Day 2 of the International Association for Public Participation (IAP2) Foundations course, and we’re wading in the thick of…We are Hiring: Engagement and Communications Specialist Job Posting
September 24, 2015Engagement and Communications Specialist Location: Vancouver Office – Delaney and Associates Inc. The role of the engagement and communications specialist…Want to Join Delaney + Associates Team? We Are Hiring!
June 5, 2015We are excited to announce that Delaney + Associates has an opening for an Engagement and Communications Specialist. We are…#CPRS2015
June 1, 2015I am very pleased to say that I have had a chance to attend the Canadian Public Relations Society's conference…