Engagement Forecast for 2018
January 5, 2018Perhaps it’s my training from Journalism school, or maybe being an Aries, or just being the first born, but I…Culture of Consultation Webinar: Q+A Follow-Up
November 17, 2017It was one for the record books! On Oct. 30 Delaney + Associates (D+A) partnered with Providence Healthcare in Ontario…NCI Charrette Blog Day 1: Getting Ready to Engage
November 14, 2017The Vancouver D+A team is taking charrette training this week with the National Charrette Institute (NCI), and we're blogging each…Webinar: An Organization-Wide Approach to Engagement
October 24, 2017If you are a project manager, a communications specialist, a business/policy analyst, a program evaluation specialist, a planner, or you…Featured Technique: Charrette
September 25, 2017Delaney + Associates is excited to host the National Charrette Institute in Vancouver Nov. 14-16 to deliver its certificate training…Explore Your ‘Culture of Consultation’ in Upcoming Webinar
September 25, 2017Are you currently developing a community engagement plan? Considering how you engage with your clients and stakeholders? Perhaps developing or…What’s (Not) New in P2: Challenge of Closing the Loop
May 5, 2017Healthcare is one of Delaney + Associates' areas of expertise, and patient engagement – and increasing patient engagement – across…Tips for Neutral Communication
January 25, 2017In our two previous blogs on communicating in the post-truth era, I focused on how to communicate in emotionally-charged environments…Tips for Communicating to Support Broader Engagement
January 23, 2017This is the second in a three-part series on communicating in the "post-truth" era. Read the first part here. What…Communicating in the Post-Truth Era: A Three-Part Special
January 20, 2017In our January newsletter, I shared my top three engagement trends for 2017. One of them included the oversimplification of…Engagement Forecast for 2017
January 5, 2017Around this time last year, I wrote an outlook for 2016 around engagement for our planet, country and home. Click…Featured Technique: Problem Flow Diagrams
January 5, 2017The context As we move into the New Year, and an era of increasing public engagement efforts by organizations and…Day 11: Build Relationships Through Authentic Engagement
December 22, 2016Imagine this: We sometimes tell clients not to engage. Why? Because if you cannot engage authentically, then it’s better not…Day 10: Shared Values Yield Compromise for Consensus
December 21, 2016There are positions, interests and values in the world of stakeholders. When focused on positions, two parties are furthest apart. It’s…Day 9: Create Brilliant Process, Beginning with the End in Mind
December 20, 2016Many of the principles that we covered last week come together today. By carefully following each of the previous…Day 8: Approach Conflict with Compassion, Curiosity
December 19, 2016We could write a lot about today's principle. How to manage high emotions, and "angry" or disruptive engagement participants, is a…Day 7: Create an Environment of No Surprises
December 16, 2016Except for at Christmas time, and maybe the occasional birthday, most people don’t like surprises – particularly in an engagement…Day 5: Engage on Process Before Content
December 14, 2016Jumping right into the pool, cutting fresh tracks, or launching yourself into the IKEA ball room: these are all things…A Case for Investing in Engagement
November 16, 2016Fact: Public participation is on the rise. It’s a growing field with increasing interest across many sectors. We see in…Where’s the Meaning in All This Consultation?
September 2, 2016Have you checked out the Government of Canada’s consultations website lately? By our count, as of today (Sept. 2) there…Are You an Engagement Imposter? (continued…)
May 11, 2016Welcome back! In my last post, I addressed the uncomfortable reality that engagement is not public relations or social marketing…Are You An Engagement Imposter?
May 4, 2016(Note: This is the first installment of a two-part blog.) Are you an engagement imposter? I know I was! Here…Being a Stakeholder
February 9, 2016I am usually on the other side of an engagement – the facilitator working to support the sponsor organization. Recently, I’ve been…5 New Year’s Resolutions to Keep for Your 2016 Engagements
December 9, 2015It’s early for resolutions, we know, but we thought before you turned to the personal, this might be a good…Three Big Themes We’re Seeing Right Now
April 25, 2015End of government fiscal year is always a bit of a blur. We’re sorry we were less than engaging online,…