Engage Delaney Course
Building Community Relations
Build the trust, systems, and strategies needed to create strong, long-term relationships with communities.
Engage Delaney Courses
Drawing on 27-year legacy of learning and training, Engage Delaney has designed practical, hands-on courses that go beyond foundational training, equipping engagement or communications professionals with the skills and tools they need throughout their engagement journey. Responding and evolving based on participant feedback and evaluations, Engage Delaney content provides additional, advanced, and more focused engagement training. The courses offered by Engage Delaney can be tailored to suit your organizations specific training needs and objectives. Our trainers, who are experts in their fields, use interactive methods to ensure optimal learning outcomes. As engagement practitioners, they bring real-world experiences to the table.
Group Discount
Do three or more individuals from your organization want to attend an in-person training session together? Reach out to us for details about our group discount opportunities and make your training more accessible and cost-effective!
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Engage Delaney Course
Public Safety in Community Engagement
This new online course is for anyone who has been tasked with planning for in-person engagement, be it an open house, townhall or other open public meetings.
Engage Delaney Course
Facilitating Engagement
This online course supports the activation of engagement plans, for both in-person and virtual engagement settings. Practitioners will understand the importance of separating process from content; facilitation practices to use during high-emotion engagements; and ways of bringing objective-based facilitation into practice.
Engage Delaney Course
Evaluating Engagement
This online course supports project managers, program leads, and those working in quality improvement to develop meaningful measures for engagement and a practical evaluation framework that demonstrates how engagement supports better decisions.
Engage Delaney Course
Designing Engagement Surveys
This online course explores the conceptual underpinnings of how to design and develop questions for effective information collection, when and how to use this powerful technique and when not to.
Engage Delaney Organization-only Course
Promise of Engagement
This is an organization-only course. It seeks to build awareness and knowledge for effective engagement and will be of most benefit to emerging engagement professionals.
Engage Delaney Course
Communicating for Engagement
This course walks participants through the key steps to develop a communications plan and offers them an understanding of how it supports engagement promotion, recruiting and reporting.
Looking for tailored organizational training?
Engage Delaney also works with organizations on their unique training needs and engagement projects.
Get in touch with us
Meet Your Trainers
Jessica Delaney
CEO
Jessica Delaney is a seasoned engagement and communications professional with 23 years’ experience working with government, private and the not-for-profit sector. Prior to joining the family business in 2013, she served in senior communications roles with two B.C. municipalities (Resort Municipality of Whistler and District of West Vancouver). Following 10 years working with Engage Delaney, she became CEO in 2023, and supports all consulting projects, leads the facilitation practice, and is Engage Delaney’s lead IAP2 trainer.
Jessica is a Certified Public Participation (CP3) engagement practitioner, a certified professional facilitator with the International Association of facilitators (IAF) and a Certified Organizational Coach (COC) through UBC.
She has two young boys and lives in the Okanagan in British Columbia.
CEOKristi Merilees
Director, Engagement and Communications
Kristi is an experienced public engagement and communications professional with over 19 years’ experience working in municipal government and public sector environments. Kristi has vast experience in detailed engagement planning, client relations, project leadership and facilitation using both in-person and virtual engagement techniques for various sectors including government, industry, healthcare, and transportation.
Kristi is skilled at collaborating and engaging seldom heard voices to create shared understanding and brings experience in professional communications and a collaborative facilitation style. Key experience includes detailed engagement planning, virtual and in-person facilitation, IAP2 training, client relations, leadership development, and coaching.
Kristi is a licensed IAP2 trainer, as well as a Certified Executive & Leadership Coach through Royal Roads University (ICF Certified 2025). She has a Master of Arts in Leadership, and a Graduate Certificate in Professional Communication Management, both through Royal Roads University.
Director, Engagement and CommunicationsDanielle Armengaud
Manager, Data Insights and Reporting
Danielle brings more than two decades of experience in the market research industry to all Engage Delaney projects, with a special focus on engagement surveys, data insights and reporting. Her expertise is largely focused on clients in the public affairs realm. In particular, she has played key roles in projects conducted on behalf of many federal and provincial government departments, municipalities, NGOs and associations.
Danielle is a Certified Analytics and Insights Professional (CAIP) and is based in Ottawa. She studied journalism, a choice largely led by her curiosity into what makes people tick and what leads them to hold opinions and make decisions. Along the way, she became highly skilled at asking the right questions, active listening, and consolidating a lot of information into easily digestible stories.
Manager, Data Insights and Reporting