Facilitating Engagement

Course Description

This highly interactive online course provides training to support the activation of engagement plans. The focus is on planning and facilitation best practices, for both in-person and virtual engagement settings. Participants leave with an understanding of how to plan and facilitate meaningful engagement; the importance of separating process from content; facilitation practices to use during high-emotion engagements; and practical ways of bringing objective-based facilitation into practice.

This course builds the knowledge and skill foundation for activating effective engagement plans through masterful facilitation and public-speaking skills. It will be of most benefit to developing or advanced engagement professionals.

Topics Include

• What is facilitation?
• Proponent as facilitator – Managing the challenge: content and process roles.
• Before the meeting – Planning for success.
• Rapport through values – Creating positive space for understanding and collaboration.
• Managing conflict – Identifying, managing and mitigating conflict.
• Building consensus – Understanding group dynamics, values and common ground.
• Facilitating with cultural intelligence – Cultural safety and inclusion.
• Reflection and improvement – On being a reflective practitioner and life-long learner.
• Facilitation techniques – Methods and models: part art, part science.
• Virtual facilitation – Planning for virtual facilitations including best practices, roles and responsibilities, dos and don’ts, and ensuring equity, inclusion and cultural safety in the virtual setting.

Duration

Online: 12 hours (4 days X 3 hours)

Prerequisite

There is no pre-requisite, though a working knowledge of engagement concepts and practices, notably setting basic engagement and communications objectives, is expected. This course will be of most benefit to developing or advanced engagement professionals.

Cost

$795.00 + applicable tax

Cancellation Policy

You can cancel or re-schedule any course registration with a full refund up to five working days before the course start date. After that, cancellations are subject to the entire course fee, which can be applied to future courses, within 12 months. Non-attendance, without cancellation, is subject to full payment. All cancellations must be made in writing.