Course Description
The aim of this online course is to help you understand, and more efficiently manage, conflicting dynamics. This course explores conflict dimensions, tools for anticipation and mitigation, understanding conflict sources and impacts, the role of power and much more.
Learning Outcomes
By the end of this course, participants will be able to:
- Explore and practice a range of approaches to respond to difficult situations and challenging behaviours.
- Explore the five dimensions of engagement conflict and ways and tools to anticipate and/or mitigate factors that might give rise to conflict.
- Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process.
- Understand the role of power and influence in engagement practice.
- Understand and identify the cycle of escalation and the behaviours, attitudes and actions that are evident as conflict increases.
- Contribute to and/or apply strategies to de-escalate challenging situations.
- Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust.
- Learn approaches to work in challenging situations applying behaviours that build trust and credibility.
- Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner and how that is upheld in the process.
Who Should Attend
- People facing conflict in their engagement practices.
Duration
Online: 6 hours (2 days X 3 hours)
Prerequisite
Fundamentals of P2 or Challenging Contexts or IAP2 Planning course
Cost
$395.00 + applicable tax
Cancellation Policy
You can cancel or re-schedule any course registration with a full refund up to five working days before the course start date. After that, cancellations are subject to the entire course fee, which can be applied to future courses, within 12 months. Non-attendance, without cancellation, is subject to full payment. All cancellations must be made in writing.
How to Register
- Open the Registration Form below to complete and submit your details.
- We will email you a secure payment link to finalize your registration.