Facilitating Engagement

Course Description

This highly interactive course provides training to support the activation of engagement plans. The focus is on planning and facilitation best practices, for both in-person and virtual engagement settings. Participants leave with an understanding of how to plan and facilitate meaningful engagement; the importance of separating process from content; facilitation practices to use during high-emotion engagements; and practical ways of bringing objective-based facilitation into practice.

This course builds the knowledge and skill foundation for activating effective engagement plans through masterful facilitation and public-speaking skills. It will be of most benefit to developing or advanced engagement professionals.

Topics Include

• What is facilitation?
• Proponent as facilitator – Managing the challenge: content and process roles.
• Before the meeting – Planning for success.
• Rapport through values – Creating positive space for understanding and collaboration.
• Managing conflict – Identifying, managing and mitigating conflict.
• Building consensus – Understanding group dynamics, values and common ground.
• Facilitating with cultural intelligence – Cultural safety and inclusion.
• Reflection and improvement – On being a reflective practitioner and life-long learner.
• Facilitation techniques – Methods and models: part art, part science.
• Virtual facilitation – Planning for virtual facilitations including best practices, roles and responsibilities, dos and don’ts, and ensuring equity, inclusion and cultural safety in the virtual setting.

Duration

(Online): 12 hours (4 days X 3 hours) | (In-person): 2 days

Prerequisite

There is no pre-requisite, though a working knowledge of engagement concepts and practices, notably setting basic engagement and communications objectives, is expected. This course will be of most benefit to developing or advanced engagement professionals.

Cost

$795.00 + applicable tax