Course Description
The aim of this course is to help you understand, and more efficiently manage, conflicting dynamics. This course explores conflict dimensions, tools for anticipation and mitigation, understanding conflict sources and impacts, the role of power and much more.
Learning Outcomes
By the end of this course, participants will be able to:
- Explore and practice a range of approaches to respond to difficult situations and challenging behaviours.
- Explore the five dimensions of engagement conflict and ways and tools to anticipate and/or mitigate factors that might give rise to conflict.
- Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process.
- Understand the role of power and influence in engagement practice.
- Understand and identify the cycle of escalation and the behaviours, attitudes and actions that are evident as conflict increases.
- Contribute to and/or apply strategies to de-escalate challenging situations.
- Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust.
- Learn approaches to work in challenging situations applying behaviours that build trust and credibility.
- Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner and how that is upheld in the process.
Who Should Attend
- People facing conflict in their engagement practices.
Duration
(Online): 6 hours (2 days X 3 hours) | (In-person): 1 day
Prerequisite
Fundamentals of P2 or Challenging Contexts or IAP2 Planning course
Cost
$395.00 + applicable tax
How to Register
- Open the registration form below.
- Save the form to your computer and fill it out.
- Scan or email it to brenda@engagedelaney.com and rob@engagedelaney.com