Working with Conflict and High Emotion

Course Description

The focus of this course is on de-escalating and shifting conflict and high emotion to constructive participation, where forward momentum and resolution is possible. Participants will gain a deep understanding of the state of conflict, and work with practical, tangible approaches to de-escalate and transform challenges. Over the course, we will cover tools, strategies, and ways of working to resolve polarized and emotional challenges.

Learning Outcomes

By the end of this course, participants will be able to:

1. Assess the state of conflict and emotion in the P2/engagement process and identify how to address it to create productive and constructive approaches.
2. Work with the stages of conflict escalation and apply the concepts of de-escalation.
3. Apply a variety of strategies to transform the conflict in P2/engagement practice.
4. Identify the impact of high emotion and apply a range of approaches to de-escalate P2/engagement challenges.
5. Identify how to reduce conflict in situations of misinformation and duelling facts.
6. Apply the principles of story-telling to connect people to each other, increase understanding and reduce conflict.
7. Learn from mistakes and understand the role of failure in P2/engagement processes.
8. Identify and apply how to model integrity and behaviours that de-escalate conflict.
9. Apply the strategies.

Who Should Attend

• Intermediate level practitioners who are leading and managing P2/engagement processes with challenges, scope and scale.
• Intermediate to advanced practitioners looking for tools and strategies to apply to a polarized, charged P2/engagement environment.
• Practitioners with experience in P2/engagement processes where is conflict and/or high emotion.

Duration

Online: 12 hours (4 days X 3 hours)

Prerequisite

Fundamentals of P2 or Challenging Contexts or IAP2 Planning course.

Cost

$795.00 + applicable tax